PlayFast Terms

Withdrawals

Every casino deposit must be wagered at least 3x before you withdraw it. You may withdraw no more than €25,000 per calendar month unless a promotion says otherwise, and no more than €5,000 per day, or the equivalent in your account currency. The daily amount may also depend on your payment method, verification status, account history, risk assessment, provider restrictions and loyalty status.

If you win more than €30,000, we may divide the payment into monthly instalments until the full amount has been paid. Amounts above an applicable daily or monthly limit are returned to your balance for later withdrawal. If you have made only one deposit, you can cash out no more than 15x that deposit. Further winnings will be removed when you request the withdrawal.

Payments are processed within 72 hours after approval by our Payments department. A progressive jackpot win is paid out completely. All monetary amounts in these terms use euro as the base currency. When another currency is used for a payment, its equivalent value applies.

Withdrawals are available only from a verified account and are made to an account in your name. Where possible, we use the same payment route as your deposit. You must provide correct payment details and may not use another person's card, bank account or payment account. The cashier has method-specific limits. For example, the listed minimum for an Interac deposit is CA$25.

Casino bonuses

Unless otherwise stated for an offer, an active casino bonus has a minimum bet of C$0.50 and a maximum bet of C$5 per spin or bet. A bet must also never be more than 15% of the bonus. Bets below the minimum or above the maximum do not count towards wagering, and potential winnings from them will be forfeited.

Wagering contribution depends on the game category. Slots contribute 100%, virtual games and lucky games contribute 50%, and table games contribute 20%. A casino bonus cannot be wagered in live casino games. Some bonuses apply only to selected providers or games, while listed excluded games contribute nothing. You are responsible for choosing eligible games.

Real money is used before bonus money. Bonus winnings can be withdrawn only after the wagering requirement has been completed. Only one bonus may be active at a time, and a bonus cannot be combined with another offer. Bonuses normally remain available for the period given with the offer. If an active bonus expires before wagering is complete, its money and winnings are void. Some promotions are not available in every country.

Maximum winnings from a deposit bonus depend on its percentage. A bonus of 200% or more is capped at 3x the initial deposit. The cap is 6x for 150% to 199%, 8x for 120% to 149%, 10x for 100% to 119%, and 12x for 25% to 99%. Winnings above the relevant limit will be forfeited.

Free Spin winnings become a casino bonus and must be wagered 35x before withdrawal. Unless otherwise stated, the most that can be won or withdrawn from Free Spins is C$100. If you have made no deposit since registration, the limit is C$25 or its currency equivalent. Free Spin winnings below C$0.10 or the currency equivalent are not credited.

Promotions are for recreational play. Irregular play includes using opposing, repetitive or minimal-risk bets, changing from high-risk to low-risk bets to clear wagering, using multiple accounts, colluding, repeatedly depositing only to obtain offers, delaying a game feature until wagering has ended, or trying to use bonus funds before real funds. We may withhold withdrawals and confiscate winnings for irregular or abusive play. A breach may also lead to the bonus and winnings being forfeited, the account balance being depleted, and the account being closed.

Sportsbook

Sports bets are governed by the sportsbook rules as well as these terms. A sports deposit bonus may limit a bet to the amount of your deposit. Similar, conflicting or repeated bets are excluded from wagering. Void, cancelled or cashed-out bets do not count either. Eligible sports and markets are limited by the bonus terms, and bets on excluded markets may be void with winnings forfeited.

We may correct an obvious betting error and settle at the correct odds or terms. If correction is not reasonably practical, the bet may be declared void and the stake returned. The game server record is final if it differs from the result shown on your screen.

Your account

You must be at least 18 and above any higher legal gambling age that applies to you. Residents of excluded jurisdictions may not open an account. You are responsible for checking whether you may lawfully use our services where you are located.

Register in your own name with accurate personal and contact information. You may hold only one account. Accounts must not be sold, transferred, shared or used for moving funds between players. You must keep your login details private and prevent anyone else, including a minor, from using your account.

Another account connected through the same person, family, household, postal or internet address, email, device or shared environment may be treated as a duplicate. We may close a duplicate account. Bonuses, free bets and winnings obtained through them will be void and forfeited. We may also void other winnings, refund deposits after deductions linked to void winnings, recover sums from another account, or decide that use of the duplicate account remains valid and retain its losses and stakes.

Verification

We may request proof of identity, age, address, payment ownership, source of funds or other account information at any time. This may include a government-issued identity document, proof of address, a bank statement or payment evidence. Additional checks may include a selfie, call, video call, public search or third-party verification.

Your account or withdrawal may be held while checks are completed. Withdrawals are exclusively available to verified accounts. False or altered information may cause a withdrawal to be refused and the account to be suspended or closed. Funds may be forfeited where the verification and anti-fraud rules allow it.

Dormant accounts

An account becomes dormant after more than six consecutive months without a login. We may then charge €10 per month, or the remaining balance if it is lower, while the balance stays positive. We may also close or suspend the account, hold its funds and reset the displayed balance to zero. To get money back from a dormant account that was closed or suspended, e-mail Support, and a reactivated account gets its leftover balance back. Cashback on a dormant account expires immediately.

Refunds and closure

Refund requests will be assessed and processed, whether approved or declined, within 3 business days. A deposit that has been wagered, in whole or in part, cannot be refunded. A request may also be declined if you supply false or deliberately modified information to bypass our controls.

You may ask Support to close your account. Outstanding valid obligations remain in effect, and an eligible balance is returned using the original or another reasonably selected payment method. We may withhold amounts connected with fraud, prohibited play, a breach, or another right in these terms. If an account is reopened, the terms then in force apply and earlier bonuses or contingent winnings are no longer valid.

Complaints

Contact Customer Support as soon as reasonably practical with a complaint. We will escalate it within our team as needed. If Support cannot resolve the dispute, you may ask for a manager or supervisor to review it. Claims about a bet's acceptance or settlement must be raised within 30 days of the transaction. Claims about a game must be raised within 12 weeks of the relevant play.

Green Champions Leader SRL runs PlayFast and owns it. The company is registered in Costa Rica with number 3-102-917157 and holds licence ALSI-202502014-FI1. That licence comes from the Government of the Autonomous Island of Anjouan, Union of Comoros, which also regulates our gaming.