PlayFast Privacy
Information you give us
We gather personal details at sign-up, while you play and bank with us, whenever you choose to share something, when you post in public areas and when you reach Support. Depending on how you use your account, this can cover the user name you pick, your full name and birth date, your e-mail and home address, a phone number and billing details.
We may also collect identity documents, proof of address, payment method information, transaction history, usage preferences and anything else you choose to share. These details let us operate your account, provide requested features, process gameplay and transactions, assist you through Support, meet billing and security requirements, and help protect minors.
Your information needs to remain accurate and complete. If a detail changes or you notice an error, ask our Support Team to update or correct it.
Technical information
When you use PlayFast, we collect information about traffic and performance that does not directly identify you. This may include your internet protocol address, access dates and times, pages visited, preferred language, browser type, crash reports, and device and software details.
We analyse this information to understand how people use our services, identify performance issues and improve the experience. Behaviour, usage trends and platform performance are monitored on the basis of our legitimate interests. We balance those operational interests against your privacy rights.
Cookies also support functionality and performance. They help keep you signed in while you move between parts of your account, recognise a return visit and show us where customers encounter technical problems.
How we use your data
The first purpose is to provide the products and services you request. Your information is needed to set up and administer your account, record gameplay, handle deposits and withdrawals, and answer support requests. Service providers acting for us may receive the information they need to perform those tasks.
We also use data to meet legal, regulatory and responsible gambling duties. Identity documents can be checked to confirm who you are, prevent fraud and support responsible gambling measures. Security reviews may involve third-party verification, public searches or credit reports used to validate the information you supplied.
Without the information these purposes need, we may not be able to serve you, and closing the account may then be the only option. Stopping use does not always mean that every record can be deleted immediately, because some information may still need to be retained for legal obligations or claims.
Performance monitoring is another purpose. We review behaviour, traffic, technical reports and usage patterns so that we can operate and improve PlayFast. Because this processing relies on legitimate interests, you may object to it. These activities are important to our operation, so an objection may mean that your account has to be closed.
Marketing is separate. With your explicit consent, we may send promotions or special offers by email, text message or online channels. You can withdraw that consent or change your marketing preferences at any time. We do not give your information to another business for its independent marketing.
Sharing information
We may share personal information when it is necessary to comply with a legal or regulatory requirement, enforce our terms, investigate suspected fraud or unlawful conduct, or keep players and other people safe and their rights protected. We may also share it with service providers that help deliver PlayFast, including software suppliers and payment processors.
Research intended to prevent gambling addiction may use anonymised data. In other situations, information may be shared with your consent where that consent is required.
Some processing may take place outside the jurisdiction where you live. When that happens, we use safeguards identified in our privacy rules, which may include binding corporate rules, standard contractual clauses or recognition that the receiving jurisdiction provides adequate protection.
Storage and protection
Information you provide is held in an encrypted, password-protected database behind firewall technology. Our platform uses Transport Layer Security version 1.2 with 256-bit encryption. Partners and affiliates are required to maintain strong data controls as well. Online systems can still encounter errors, so these measures are not a guarantee of error-free operation.
We retain personal information for as long as it is needed for legal, regulatory and business purposes. When it is no longer required, it is deleted or anonymised.
We may retain copies of messages you send, including emails, so that our records accurately reflect the information received from you. Identification and transaction records may also be kept for the period required by applicable obligations.
Analytics and external services
Third-party analytics tools help us examine traffic and user behaviour. Our analytics provider receives cookie and usage data and may use that information to personalise advertising. Its processing takes place in the United States.
PlayFast may also contain links to services that do not follow this privacy policy. Their own privacy terms govern what happens after you visit them, and we are not responsible for how those third parties handle data.
Your choices
You have the right to ask for inaccurate or incomplete personal information to be corrected. The Support Team can help you make that request.
You can also ask for a copy of the data we keep on you. We will require proof of identity before providing it. We answer within a month, and only complex requests take longer.
Where the law permits, you may ask us to erase your data. Erasure is not absolute. We may retain information needed to meet a legal obligation or defend a legal claim.
You can object when we process information on legitimate-interest grounds. You can also withdraw marketing consent or update your preferences at any time. Depending on the processing involved, exercising an objection may require the account to be closed.
Should you feel your data rights were breached, a complaint can go to the data protection authority of Costa Rica.
Contacting us
For a privacy question, a rights request, a correction or a concern about how your information is handled, contact the PlayFast Support Team at [email protected]. Give enough detail for us to understand the request, and be ready to provide proof of identity when access to personal data is involved.
Green Champions Leader SRL is responsible for the personal information described here. It is registered in Costa Rica under registration number 3-102-917157.